Support plans
One team owns the technical side of your channel month after month, so the site keeps selling and keeps improving while you run the business. Each plan is scoped during the free audit; cancel with 30 days’ notice, nothing is locked in.
Basic
The site stays safe and online. For a store that sells steadily and mostly needs looking after.
- Monthly patching and dependency updates
- Uptime and error monitoring
- Verified backups
- About 4 engineering hours a month
- Reply to support requests within 2 business days
Standard
Looked after and improving every month, with a regular look at what it brings in.
- Everything in Basic
- About 16 engineering hours a month
- Quarterly review of traffic, speed and enquiries
- Staging environment maintained
- Reply to support requests within 1 business day
Premium
We act as your technical department: one team for the whole channel, with a roadmap we own together.
- Everything in Standard
- About 40 engineering hours a month
- Named engineer and monthly planning call
- Priority incident response
- Rolling 12-month technical roadmap
Unused hours roll over one month. Larger projects are quoted separately at fixed scope, and retainer clients keep their rate.
We don’t publish a monthly figure because the work differs by an order of magnitude between a 200-page shop and a 40,000-SKU catalog. The audit is what makes the number honest — and it’s free.
Frequently asked questions
How is pricing set for my business?
Every plan is scoped against your actual platform, traffic and current state as part of the free audit — the tiers above show what’s typically included at each level; the exact monthly rate is confirmed before anything starts, not guessed upfront.
Can I cancel the retainer?
Yes. Thirty days’ notice, no long-term lock-in, and no cancellation fee.
What happens to hours I don’t use?
Unused engineering hours roll over one month, so a quiet month isn’t wasted budget.
What if a project is bigger than my plan’s included hours?
Larger pieces of work are quoted separately at a fixed scope and fixed price — agreed before we start, never billed after the fact — and retainer clients keep their existing rate on that quote.